Legal information

Company Information

Park Place RB Ltd T/A Rolls-Royce Motor Cars Dallas is responsible for the content of this website. Rolls-Royce Motor Cars Dallas has its registered office at 5300 Lemmon Avenue, Dallas, 75209, Texas, USA.

E-mail address: enquiries@rolls-roycemotorcars.com

Legal Information

Tire & Wheel

  1. Tires and wheels will be replaced using OEM or OEM-approved parts.
  2. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.
  3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Dent Protection

  1. Hail damage coverage is not available in all states.
  2. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.
  3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Key Protection

  1. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.
  2. Home Lock-Out Assistance may not be available in all states.
  3. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.

 

Windshield Protection

  1. Windshield Protection is not available in Florida.
  2. Additional exclusions may apply. Please consult your Customer Agreement for specific coverage details, including limitations and exclusions.
  3. Please consult your Customer Agreement for complete cancelation rules, including state-specific cancelation rules.

 

GAP Protection

  1. Please consult your GAP Addendum for details. Programs vary by dealer/lender/state. Maximum eligibility limits and certain exclusions apply. Note that you remain responsible for past-due payments, late fees, and other charges on your finance agreement.
  2. Deductible coverage not available in all states.
  3. Please consult your GAP Addendum for complete cancelation rules, including state-specific cancelation rules.
  4. Additional exclusions may apply. Please consult your GAP Addendum for specific coverage details, including limitations and exclusions.

 

Lease Protection

  1. Lease-End Protection is available only at the time of lease on Rolls-Royce vehicles leased through Financial Services Vehicle Trust, c/o BMW Financial Services NA, LLC.
  2. Lease-End Protection is not available in New York.
  3. Please consult your Lease-End Protection Addendum for complete cancelation rules, including state-specific cancelation rules.
  4. Coverage exclusions may apply:
  • Any itemized excess wear-and-tear charge that exceeds $1,500.
  • Repairs performed prior to lease agreement termination.
  • Charges for alterations or modifications to the vehicle.
  • If vehicle is used for competitive driving, racing or a prohibited commercial purpose.
  • Any charges caused by Customer’s wrongful or intentional acts. Additional exclusions may apply. Please consult your Lease-End Protection Addendum for specific coverage details, including limitations and exclusions.

 

All transactions related to the optional Rolls-Royce Protection Plan program are governed solely by the provisions of the applicable Agreement. This document and its contents provide general information about the Rolls-Royce Protection Plan program and should not be solely relied upon when purchasing coverage. Please refer to the applicable Rolls-Royce Protection Plan program Agreement for details of terms, conditions, and specific coverage details, including limitations and exclusions, transferability, and cancelability. Coverage may vary by state. Not all vehicle models may be eligible for coverage. Please see your Dealer for more information.

The Administrator/Obligor of Tire & Wheel Protection, Dent Protection, and Windshield Protection included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876, except in Florida where the Administrator/ Obligor of Tire & Wheel Protection and Dent Protection is Safe-Guard Warranty Corporation, Florida License Number 60126, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

The Administrator of Guaranteed Auto Protection (GAP) included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876, except in Indiana where the GAP Plan Administrator is Safe-Guard Warranty Corporation, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

The Administrator of Lease-End Protection included in the Rolls-Royce Protection Plan program is Safe-Guard Products International, LLC, Two Concourse Parkway, Suite 500, Atlanta, GA 30328, +1 844 670 1876.

Rolls-Royce Motor Cars Financial Services
A division of BMW Financial Services NA, LLC

5550 Britton Parkway, Hilliard, OH 43026
Tel: 1-877-877-3735 Fax: 1-800-820-4269

Rolls-Royce Motor Cars NA, LLC, 300 Chestnut Ridge Road, Woodcliff Lake, NJ 07677-7731

© Copyright Rolls-Royce Motor Cars Limited 2017. Not to be reproduced or transmitted. The Rolls-Royce name and logo are registered trademarks owned by or licensed to Rolls-Royce Motor Cars Limited.

PARK PLACE DEALERSHIPS PRIVACY POLICY

Respecting and protecting your privacy rights is of upmost importance to PARK PLACE MOTORCARS, LTD. ("Park Place," "we" or "us"), a Texas Limited Partnership with offices located at 6113 Lemmon Avenue, Dallas, TX 75209. This policy sets forth how we collect, protect, use and share information about you in connection only with this website (the "Site") and our app the ("App"). If you do not agree to the terms and conditions of this Privacy Policy, you may not access or otherwise use this Site or the App. We also direct you to our Website Terms and Conditions of Use Statement (https://www.parkplace.com/legal), which governs your use of the Site, and the App Terms and Conditions (https://www.parkplace.com/legal), which governs your use of the App.
If you have additional questions or would like further information on this topic, please feel free to contact us at 6113 Lemmon Avenue, Dallas, TX 75209 privacypolicy@parkplace.com. We may update this Privacy Policy periodically, so please check back here for the latest version of this Privacy Policy.
INFORMATION WE COLLECT
1. PERSONALLY IDENTIFIABLE INFORMATION - SITE: 

 When using the Site, we may ask you to provide us with certain information that could reasonably be used to identify you personally ("Personally Identifiable Information"). Personally Identifiable Information may include your name, address, e-mail address, telephone number, and mobile telephone number, as well as certain information about your vehicle, including the VIN number. For example, we may collect Personally Identifiable Information when you send us an e-mail or we seek feedback from you about the Site or our products and services in the form of a questionnaire or survey. We will only collect your Personally Identifiable Information when you voluntarily provide it to us.
2. PERSONALLY IDENTIFIABLE INFORMATION - APP:
 When using the App, we may ask you to provide us with certain Personally Identifiable Information if you elect to use certain features of the App. If you are our existing customer and we have your Personally Identifiable Information about you in our files, we may pre-populate certain portions of our App with this information if you elect to use certain features of the App.
3. PAYMENT INFORMATION - APP:
If you choose to purchase products or services from us through the App, we will not store your payment information.
4. NON-PERSONALLY IDENTIFIABLE INFORMATION - SITE AND APP:
When you visit the Site and App, we may also collect from you certain information that does not identify you personally, such as an IP host address, the pages of the Site or sections of the App viewed, the browser type, the Site and/or App usage, and other data which do not identify any individual personally ("Aggregate Information"). When your computer contacts our web servers (for example, when you visit the Site, view an HTML e-mail or download material from the Site) or when your phone accesses the App, Aggregate Information may be collected automatically. We also may determine the applicable technology available to provide you with the most appropriate version of a web page, e-mail or similar service, or the App.
5. OUR TRACKING PRACTICES:
 Neither the Site nor the App engages in the collection of personally identifiable information about your online activities over time and across third-party websites or online services. We have not authorized any third party to collect personally identifiable information about your online activities over time and across different websites when you visit the Site or the App. Thus, neither the Site nor the App responds to web browser "do not track" track signals or other similar mechanisms. 

HOW WE USE THE INFORMATION WE COLLECT

 
1. PERSONALLY IDENTIFIABLE INFORMATION: 

Except as explained below, when you share Personally Identifiable Information with us, such information is used to: (i) deliver the products or provide the services you request, (ii) process your payment for the product or service you requested, (iii) inform you about our products and services and changes affecting our products and services, which may include offers from us and our affiliated companies, and (iv) improve and enhance the Site and/or App. If you provide Personally Identifiable Information to us, we will take all reasonable and appropriate steps to protect it from unauthorized disclosure.  
In addition to the uses of Personally Identifiable Information explained above, by giving us your telephone and/or mobile telephone number, you expressly authorize us to contact you by telephone. Please be advised that your wireless carrier may charge you for any calls, and other charges may apply.  
We may also conduct joint promotions with other companies from time to time. We may share with our promotional partners (and their service providers) certain Personally Identifiable Information as necessary to conduct the promotion. We will not share this information with our promotional partners for any other purpose unless you provide us with your consent to do so.  
We may also combine the information we collect about you at the Site with information available to us from other sources. For example, you may provide Personally Identifiable Information to us at other Park Place websites or our co-promoter or sponsors may provide us with information, including Personally Identifiable Information, about users who choose to participate in a promotional opportunity the co-promoter or sponsor is offering with us.
Only in the following circumstances will we disclose your Personally Identifiable Information to any third party who is not affiliated with, a business partner of or a sponsor of Park Place without your express consent: (i) to provide our products or services to you, including to process your payment card used through our Site or App (ii) to provide marketing services on our behalf; (iii) in connection with the sale or merger of Park Place, (iv) as required by courts or administrative agencies, and (v) to the extent required to permit us to investigate suspected fraud, harassment or other violations of any law, rule or regulation, the Site or App rules or policies, or the rights of third parties or any other suspected conduct we deem improper. We may also use the information you provide to us to improve the content of our Site or App or to contact you for marketing purposes.
2. NON-PERSONALLY IDENTIFYING INFORMATION:
We may use and disclose Aggregate Information to improve and enhance your experience on the Site and the App, and for other purposes. For example, from time to time, we may use and share Aggregate Information with third parties to show general demographic and preference information among users of the Site and the App. In these circumstances, the shared information will neither contain nor be linked to any Personally Identifiable Information.

COOKIES AND TRACKING TECHNOLOGY

This Site may use browser "cookies." Cookies are small text files stored by your browser for the purpose of facilitating and enhancing your communication and interaction with a particular website. We may use cookies to customize your visit to the Site and for other purposes to make your visit more convenient or to enable us to enhance our service. For example, we may use cookies to track usage patterns on the Site or to analyze web activity. You may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. If you do so, you may still use the Site, but you may not have access to certain of the Site's features, and some features of the Site may not function properly. We do not use cookies to automatically retrieve Personally Identifiable Information from your computer without your knowledge.  
 
In addition to cookies, the Site uses a variety of technical methods for tracking purposes, including web beacons. Web beacons are small pieces of data that are embedded in images on the pages of websites. We also use these technical methods to analyze the traffic patterns on the Site, such as the frequency with which our users visit various parts of the Site. 

EMAIL

We appreciate your questions and comments about the Site or the App, and welcome your email messages to mailboxes listed on the Site or App. We will share your messages with those within our organization who are most capable of addressing the issues contained in your message. We will keep a copy of your message until we have had an opportunity to address your concerns. We may archive your message for a certain period of time or discard it, but your email address will not be used for any other purpose. 

SECURITY

The security of your Personally Identifiable Information is very important to us. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us, or information stored on the Site or transmitted through the App or our servers, will be completely free from unauthorized access by third parties such as hackers, and your use of the Site and the App is at your own risk. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect, including limiting access to the Personally Identifiable Information contained on our servers. Only those employees and our agents who need access to your information to perform their duties are authorized to have access to your Personally Identifiable Information.  

THE RIGHT TO VERIFY THE ACCURACY OF INFORMATION WE COLLECT

Keeping information accurate and up to date is important to us. An individual may see and correct their Personally Identifiable Information that we collect. Contact us at the address provided above if you wish to verify your Personally Identifiable Information. 

LINKS TO AND FROM OTHER WEBSITES

 This Site and our App may contain links to other websites not maintained by us, and other websites may reference or link to the Site and our App. These other websites may set their own cookies, collect data, solicit Personally Identifiable Information, and/or have their own privacy policies. We encourage you to be aware when you leave our Site and the App and to read the privacy policies and terms and conditions of each and every website you visit. We are not responsible for the practices or the content of other such websites, expressly disclaim any statements or assertions made on such websites, including without limitation, any failure on the part of any linked websites to comply with any privacy policy posted on this Site or App, and deny all liability associated with your use of, and the content on, other such sites.
 
Children's Online Privacy Protection Act (COPPA) This Site and the App is a general audience site / app that is not designed nor intended to collect information from children. We do not knowingly collect or maintain any information from children under the age of 13. In addition, no part of this Site or App is designed with the purpose of attracting any person under age 13. To respect the privacy of children and to comply with the Children´s Online Privacy Protection Act, children under the age of 13 should not provide any information on this Site or App. We ask that parents supervise their children while online.

ACCEPTANCE AND CHANGES POLICY

By visiting this Site or App, you agree to the terms and conditions of the Privacy Policy. We reserve the right to change, modify, alter or otherwise update this Privacy Policy at any time without notice to you. We will post any changes to the Privacy Policy here, so be sure to visit this page often. Your continued use of the Site or App after we post changes to this Privacy Policy means that you accept such changes.

How we use cookies

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at: www.allaboutcookies.org

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

 

Use of cookies by Rolls-Royce Motor Cars

Within this website cookies are used to facilitate features and functions which improve your browsing experience. They are also used to measure the performance of the site and the ways in which visitors navigate their way around.  No personally identifiable information is collected by the cookies on our sites. 

The below information details the cookies we use, how to prevent these being written and the impact of doing so on your browsing experience.

 

Disabling/Enabling all cookies

You can accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of the site if cookies are disabled.

Most recent web browsers allow control over the cookies saved through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

Disabling/Enabling specific cookies

Rolls‑Royce Motor Cars are working to provide the ability for you to manage your cookie preferences within our website, but this is functionality is currently under development. As an interim step we have detailed below all the cookies set by our websites, their purpose and details of how to opt out where available.

 

More information about cookies

There are four main types of cookies used by websites. These categories are described below, based on the information published in the International Chamber of Commerce Cookie Guide;  

Strictly Necessary Cookies – Enable services you have specifically asked for

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies – Collect anonymous information on the pages visited

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies – Remember choices you make to improve your experience

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

Targeting/Advertising Cookies – Collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

 

The tables below explain the cookies we use and why. The information is updated regularly but if a discrepancy is found then please contact us.

COOKIE NAME PURPOSE TYPE DURATION 
Car Configurator RROCXML
SESSIONID
This cookie is needed to identify the user's configurator session within the car configurator system. Strictly Necessary Session Only
EMO VicinityUser This cookie indicates that an annonymised user is actively using the site. This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
JSESSIONID JSESSIONID This cookie indicates that an annoymised user is actively using the site and is used to measure how many users are visiting the site at any given time.  This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
Load Balancer Cookies ARPT1
ARPT2a
ASPSESSIONID
CCCRSAQD
These cookies are used to help ensure that the content of your page loads quickly and effectively by distributing the workload across web servers. They are deleted when you close your browser. Strictly Necessary Session Only
Webtrends

WT_FPC  Used for maintaining anonymised session and user identification across the websites sub-domains. Performance 10 Years 
Responsive Anonymously tracks what device type the site is being accessed on (based on screen resolution) - PC / Tablet / Smart phone  Performance 1 Day
ACOOKIE  is used for anonymized cross domain tracking e.g.  Recording if a visitor moves between www.rolls-roycemotorcars.com and pre-owned.rolls-roycemotorcars.com Performance 2 Years

WT_NAVI   
is set in order to track which navigation elements are used when navigating the site (main menu, teaser, footer etc.) Performance Session Only
Google Analytics

__utma Records anonymized data about a users visits to a site including:  first visit (unique visit); last visit (returning visit); Days and Visits to purchase calculations etc.  Performance 2 Years
__utmb 
& __utmc
These cookies work in tandem to calculate visit length. Google __utmb demarks the exact arrival time, then Google __utmc registers the precise exit time of the user. Performance Both expire after 30 mins of inactivity
_utmz notes where an annoyomized  visitor arrived from, grouping the information into type e.g. via a  search engine, social media, direct. This cookie also registers what keyword generated the visit (if relevant) plus geolocation data, to nearest city. Performance 6 Months
__utmv creates  groupings based on anonymized user actions, for example, create a group for all visitors who viewed a particular link or advert.  Performance 2 Years
_ga (Universal Analytics) This cookie is used to store a unique client identifier (Client ID), which is a randomly generated number. Once the ID is generated it's stored in the cookie and is included with each hit / request sent to Google Analytics. This ID is later used by Google Analytics servers to calculate user, session, and campaign data.
The _ga cookie is a first-party cookie that can only be accessed by the domain on which the JavaScript is run.
Performance 2 Years
Brightcove Player BC_
BANDWIDTH
Detects initial bandwidth capability of a visitors computer or device. This cookie helps to significantly improve initial rendition selection for viewing videos. If you disable this cookie, Video Cloud will still detect bandwidth by using the Brightcove Bootloader swf. Without the cookie, this must be done on each player load, consuming more bandwidth and possibly resulting in a poorer quality initial rendition. Performance Session Only
DoubleClick DoubleClick
Tags 
DoubleClick cookies are used to help measure the effectiveness of online advertising campaigns and to try and avoid  repeatedly showing adverts the user has already seen.  The names and numbers of these cookies used on our site will vary, depending upon the number of  advertising campaigns that are active at the time of your visit.

No personally identifiable information is used or stored by DoubleClick cookies.
Targeting/ Advertising 30 Days
Financial Services